Dear guests,
It is a great pleasure and honour that you are considering SANTORINI GEM for your special day.

The management and all members of the team will work above and beyond to ensure that
your wedding will be all you had dreamed of.
To achieve that we have established certain guidelines that will help us reach perfection and
provide a great event.
Please make sure you read our company policy below and do not hesitate to contact us via
your wedding planner should you have any questions.

1. All couples must have a wedding planner to organise their event at our venue. The venue personnel will provide the standard SANTORINI GEM set up and will work best with your wedding coordinator to achieve a high standard service.
2. Your planner must provide guidance on the venue services, restrictions and policy.
3. All venue visits must be previously booked with venue team members. Venue visits that are booked through wedding planners require the presence of the wedding planner.
4. A pre-wedding meeting (no later than 2 days prior to the wedding) in order to finalise all details with the venue manager and your planner is strongly recommended to avoid any miscommunication and a day less than perfect. Only for the couple and your planner. We do not permit a rehearsal.
5. All suppliers must provide appropriate paperwork in accordance with Greek law to enter our premises. In case of any professional failing to present the appropriate paperwork, he/she will be denied access to Santorini Gem. If a professional enters the venue without all the appropriate legal documents that allows
him/her to provide a service and a government worker or police check occurs, the couple and the supplier must take full responsibility and handle any fines.
6. The couple is responsible for all suppliers booked on their wedding date. In case of any accidents or venue damage, both the couple and the supplier will have full responsibility to resolve the issue.
7. Venue staff are not responsible for the service of any external supplier/vendor and are not permitted to operate/use any equipment.
8. Our venue is available for set up one hour before the ceremony time. Your wedding planner must check with us ahead of time should entry for setting up before this time is needed since it is subject to availability.
All vendors’ equipment, decoration ect must be removed at the end of the event unless agreed otherwise with the venue manager. The venue does not provide storage services.
9. Guests are not permitted to arrive prior to half an hour before the ceremony unless authorised by the venue management in advance.
10. Guests are asked to vacate the premises at the end of the event (e.g. 01:30).
11. All guests must collect their personal items before departing the venue. We are not responsible for lost property.
12. Wedding planners are expected to encourage guests exiting the venue in an appropriate manner and at the appropriate time.
13. We are not able to provide means of transportation for the guests of the event. Taxis are scarce on the island; therefore, it is mandatory for guests to book their own transportation before the event.
14. At no time during the event must anyone use/enter the pool.
15. Children must always be supervised by their parents or guardians in all venue areas.
16. Colour markers or crayons or any other kind of colouring material for children are not permitted in the dining area or in any other spaces. If required, we need to be informed ahead of time so that we can provide a special table with no linen for children to play with colours.
17. Plate smashing is not permitted.
18. Confetti is not permitted during/after the ceremony or on dinner tables. White rose flower petals are permitted instead. Red rose petals are not permitted.
19. Flying lanterns or pool lanterns are not permitted.
20. Fireworks – sparklers are permitted only outdoors, used only by certified professionals.
21. Any kind of décor for the pool must be glass free for safety reasons and at reasonable distance from the pool edges. Your wedding coordinator or other supplier is welcome to contact GEM management for guidance.
22. The Venue Manager can refuse any kind of decoration or other activity that does not adhere to our safety guidelines and state laws or poses any kind of safety hazard.
23. Music level permitted up to 80 DB maximum. The music must be lowered to listening level at 23:00.
24. Music is turned off 15 minutes before the stated end time of the event in order for your guests to get ready for departure.
25. The GEM Villa can accommodate up to 8 guests.
26. In case of Villa accommodation, exact check-in and check-out times are set when booking the Villa and exact time is stated in the invoice.
27. In case of Villa rental for day use, please advise on the number of guests using the Villa (maximum 12 guests).
28. In case of Villa rental overnight, please provide the names of the guests that will be staying overnight (maximum 8 guests).
29. Guests of the Villa are responsible of any breakage or damage to the Villa. Local laws apply and Greek courts are responsible for resolving any disputes.
30. Mineral water and mini bar items in the Villa are offered free of charge.
31. Guests staying at the Villa may use the pool or Jacuzzi at their own risk. There are no lifeguards present on the site.

The venue does not provide food tasting facilities or any other form of food besides the food items / menu chosen for the event.
2. Food menus must be finalised and received by the venue, minimum fifty (50) days before the event date.
This must include dietary requirements / allergies / intolerances. You will be provided by Gem a ‘Microsoft Excel’ form named “guest list & table plan”. Please send over the completed form at least fifty (50) days before the event, to be processed and agreed upon with you.
3. We can accept menus reductions due to guests’ cancellations no later than forty (40) days prior to the event day. After your final balance pay off (max 40 day prior to the event) no allocations of the amounts paid are permitted towards other services provided by the venue.
4. We can add a maximum 30% of extra guests on your F&B order no later than seven (7) days prior to the event. This can occur only 1 and must be paid for once agreed.
5. When booking a Ceremony & Reception package, you must choose either a Set Menu, a Buffet Menu, or a combination of the Live Stations.
6. Set menus are only available for up to 80 persons maximum (children included) and 20 adults minimum.
7. Personalized Menus can only be approved by the Venue Manager and quoted accordingly by the Chef.
8. Set menus have the following courses: starter, salad, main course, and dessert (wedding cake not included).
9. Couples may choose one set menu option for their guests. Options for vegan, vegetarian and gluten free menus are available as well as a kids’ meal option upon request.
10. Santorini Gem offers special discount for suppliers’ meals: In case of a set menu, Santorini Gem can cater for suppliers the main dish of the chosen menu, served with salad/garnish, at 50% discount. • In case of a buffet menu, suppliers may be served from the buffet menu as well, after the guests have been served, at 50% of the cost. • Mineral water, coffee, a soft drink, or a glass of wine is offered to suppliers free of charge.
11. Our team works hard to provide you an exquisite culinary experience. The usual duration of a 4-course seated meal is 2 hours. Please let us provide the best of our service and let your guests enjoy their meal.
12. Our venue offers dinner tables and chairs that can accommodate up to 8 persons per table (adults, children & babies with highchairs included) for set menus and up to 9 persons for buffet menus.
13. In case of poolside reception, only buffet menus can be chosen (not set menus).
14. Buffet menus are available for over 30 guests (payable min. of 30 adults).
15. The maximum duration of a buffet cannot exceed one and a half hour (90’) according to food safety guidelines; desserts of the buffet menu are not included in the above stated time
16. Open bar packages are not mandatory. If chosen, they must apply to ALL adult guests. Children open bar packages, if chosen, must apply to all children 3 to 18 years old.
17. Due to HACCP (Hazard Analysis and Critical Control Point) guidelines and Greek law restrictions, leftover food is not to be taken off the premises for later consumption or any other reason.
18. As mentioned above we are not able to offer any take away services or packaging for leftover cake/other items (from other providers); planners/guests that wish to take cake or any other items (from other providers); must provide packaging of their own.
19. It is strictly prohibited for guests to carry and consume their own food or beverage, only the ones provided by the Venue can be consumed.
20. Tip is not included in the menu price, but it is customary and equals 5% of the total Food cost. As the tip is equally shared by all staff members, it should be paid only to the Venue Manager during the Pre-Wedding Meeting or paid with the outstanding invoice amount and not directly to the service team.

To secure a date, 40% of the total rental fee is required as non-refundable deposit even in case of force majeure or acts of God.
2. The rental payoff is due 9 months prior to the wedding date. The payment is not refundable even in case of force majeure or acts of God.
3. 40 days prior to the wedding date, the food and beverage order must be complete and paid off. After your final balance pay off no allocations of the amounts paid are permitted for allocation towards other services provided by the venue. Failure of submitting the final balance on time will result to immediate
cancellation of the venue.
4. In case of wedding payoff and cancellation prior to 40 days of the event, the food and beverage cost will be refunded.
5. Cancellations after the stated deadline (40 days to the event) will not be eligible for a refund even in case of force majeure or acts of God.
6. In case of cancellation, rental fee payments are non-refundable, and the venue will officially release the date. Clients are not eligible in exchanging their dates with another client.
7. Weddings / Events may be postponed only to the following wedding season.
8. Wedding postponements are to be announced no later than 6 months prior to event date. In case of postponement later new terms and conditions should be agreed upon.
9. In case of postponement 1.200 euros handling fees are payable upon the date change agreement. The new wedding date will not be officially confirmed until the handling fee has been submitted.
10. You may place the payments via bank transfer.

BANK ACCOUNT DETAILS SANTORINI GEM

Bank Deposit Information
Bank: Alpha Bank
Account Name: SANTORINI IKE
Account Number: 623-00-2002-028361
IBAN: GR75 0140 6230 6230 0200 2028 361
Swift Code: CRBAGRAA
Bank Address: Fira – Santorini 84700 Greece

IMPORTANT: State your name(s) and wedding date for reference

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